If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Items must be returned in the same condition that they were received in and made within 15 days from the time received. Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type. Opened and played with items are non-returnable. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Bee Active Toys 204 W. Washington Street Monticello, Il. 61856 217-762-4FUN